Returns & Refunds

30-day return window

Unless a product is marked final sale or otherwise excluded, you may request a return within 30 days after delivery. Contact us before sending anything back so we can provide the correct return instructions.

Return condition

Items should be unused, unmodified and returned with included components and original packaging when reasonably possible. Furniture that has been assembled, damaged after delivery or materially altered may not qualify for a standard return.

Damaged, defective or incorrect items

If an item arrives damaged, defective or materially different from what you ordered, contact us promptly with your order number and photos when applicable. We will review the issue and arrange an appropriate remedy.

Return shipping

For ordinary preference-based returns, return shipping costs may be the customer’s responsibility and may be deducted from the refund. Dwellmark covers reasonable return costs when we confirm that an item arrived damaged, defective or incorrect.

Refund timing

Approved refunds are issued to the original payment method after the return is received and inspected or after another resolution is approved. Your bank or card issuer may require additional time to post the credit.

Cancellations

We will try to cancel an order requested before fulfillment begins. Once an order has entered fulfillment, cancellation may no longer be possible.

Start a return

Email seantsck@gmail.com with your order number and reason for the request.